 Some of the ways in which we help you have a successful survey
As experienced employee survey providers, you'll not be surprised to hear we have a wide range of tools plus a few tricks up our sleeve.
- Surveys can be conducted online, on paper or via a mixed methodology. Online is cheaper and quicker, but does not necessarily get you a better response rate.
- We have been professionally trained by the Market Research Society in all aspects of questionnaire design. We are careful to avoid all potential survey design traps - eg. 2 questions in 1, ambiguity, complex language, corporate-speak !
- We never expect to create a first draft survey which you sign-off without making any changes. We're good, but we're not superheroes.
- We work with specialist (market research) translation companies to ensure that the questionnaire wording is not only technically correct, but the style matches the style of the original English version.
- We have evidence that our "participation triggers" method of promoting the survey amongst staff has a direct effect on boosting response rates (eg. one of our clients saw an increase from 25% to 74% response rate after starting to work with us).
- You will also have continuous access to management information about response rates across your organisation - allowing you to fine tune the internal marketing and further enhance participation.
- You'll expect us to analyse all the data. You probably won't want to have to wade through 350 graphs and charts !
- You'll really want to know how the different parts of your organisation compare for each of the key subjects in the survey.
- You'll also want to know what issues are important in improving levels of employee engagement in your organisation.
- You'll also want to know "what should I be doing next ?"
- So... all of our reports come with a set of easy-to-read, colour-coded data tables (example here >>) , some commentary and always include recommendations for next steps and action planning.
- We don't abandon you once we've delivered the report(s). We make a point of following up with you at regular intervals. Part of this is to ensure you are taking action, and part of this is just good customer service. We feel quite precious about that kind of stuff.
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